Products and services
What is the main purpose of sunscreen?
Sunscreen is designed to protect the skin from harmful ultraviolet (UV) rays emitted by the sun. Sunscreen helps prevent sunburn, skin damage, and helps reduce the risk of skin cancer.
What are the active ingredients in your sunscreen products?
Our sunscreen products include a variety of synthetic active ingredients such as Avobenzone, Homosalate, Octisalate and Octocrylene as well as a mineral active ingredient Zinc Oxide. These active ingredients provide broad-spectrum protection against both UVA and UVB rays. Active ingredients can be found in each product’s drug facts portion.
Are your products safe for sensitive skin?
If you have sensitive skin, we suggest patch testing on a portion of your skin before trying any new skincare products. Otherwise, our products include a variety of notable ingredients to help nourish the skin, we suggest Mistine Face Mineral Suncreen Lotion For Sensitive Skin types.
Can I use your sunscreen products on my face?
All of our products can be directly rubbed onto the face or body.
How often should I reapply sunscreen?
Reapply sunscreen every two hours, or more frequently if swimming, sweating, or towel-drying. Consistent reapplication ensures continued protection.
What makes your sunscreen different from other brands?
Unlike many basic sunscreens that offer SPF 30 protection, our products are formulated with SPF 50 Broad-Spectrum protection, helping defend the skin against both UVA and UVB rays.
Our sunscreens are designed to work well for all skin types and all skin tones. The lightweight formulas blend easily into the skin without leaving a white cast, making them comfortable for everyday use.
In addition to sun protection, our formulas are created to enhance the skin’s natural appearance. They leave behind a soft, healthy-looking glow that highlights your natural beauty rather than covering it.
Orders and delivery
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier’s site to track your shipment.
How long will it take to receive my order?
At Mistine, we accept orders 24/7. Orders are processed within 24 hours and usually ship in 1-3 business days.
High volume may cause slight delays. Weekend orders start processing on the next business day.
Delivery Delivery will take 2-5 business days.
Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund
Others
How do I subscribe or unsubscribe from your newsletter?
To subscribe, enter your email address in the newsletter sign-up box on our website. To unsubscribe, click the “Unsubscribe” link at the bottom of any newsletter email.
What are the benefits of creating an account?
Creating an account allows you to track orders, save your shipping and billing information, view past purchases, and receive exclusive offers and updates.
Can I delete my account?
Yes, you can delete your account by contacting our customer support team. Please note that deleting your account will remove all order history and saved information.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, GooglePay for online purchases.
Do you offer discount codes or promotions?
Yes, we regularly offer promotions and discount codes. Sign up for our newsletter to receive the latest offers, or check our website’s homepage for current promotions.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at customerservice@mistineus.com
Other inquiries? Let's chat.
Please email us at customerservice@mistineus.com


